1. Service Fees

Any service or assistance fees charged by Easy GO Air are generally non-refundable once the requested service has been completed or the booking process has been initiated.

2. Airline Refunds

Refunds for airline tickets are subject to the fare rules, terms, and conditions of the respective airline. Refund eligibility, processing times, and applicable charges are determined solely by the airline.

Easy GO Air does not control airline refund policies and cannot guarantee approval of refund requests.

3. Cancellations

If your booking qualifies for cancellation under the airline’s policy, we will assist you in submitting the cancellation request. Any applicable refund will be processed according to the airline’s procedures and timelines.

4. Refund Processing Time

Where a refund is approved by the airline or applicable travel provider, processing times may vary depending on the airline, payment method, and financial institution. Refunds can take several business days or longer to appear in your account.

5. Non-Refundable Bookings

Certain promotional, discounted, or special fare tickets may be non-refundable. Please review the fare conditions carefully before confirming your booking.

6. Changes to Bookings

Changes to reservations, including date, time, route, or passenger details, are subject to airline policies and may involve additional charges, fare differences, or service fees.

7. Incorrect Information

Customers are responsible for providing accurate passenger and payment information during the booking process. Refunds may not be available for losses resulting from incorrect information submitted by the customer.

8. Payment Disputes

If you believe you have been charged incorrectly, please contact our customer support team promptly. We will review your request and work to resolve any billing concerns as quickly as possible.

9. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact our customer support team using the information provided on our Contact Us page.

By using Easy GO Air and our travel assistance services, you acknowledge that you have read, understood, and agreed to this Refund Policy.